Conditions for refund and retractation

In accordance with Article L 121-20 of the Consumer Code, the buyer of a gift is informed that he has a withdrawal period of 14 days in order to exercise his right of withdrawal. No reason must be justified and no penalties will be applied, except for any return costs which remain the responsibility of the buyer. If the buyer has chosen a physical gift card, the refund can be made only if the gift card is returned to us in perfect condition.

In order to be processed, the return must be the subject of a prior request from the beneficiary.

The refund will be made within a period of 30 days from receipt of the gift card in perfect condition.

Gift vouchers and gift cards (amount) are non-refundable. They can not be exchanged for cash.